Privacy Policy

Last updated: 21 September 2026

At PandaLillie, your privacy is important to us. This Privacy Policy explains what personal information we collect, why we collect it and how it is used when you visit our website, place an order or contact us.

PandaLillie is operated as a sole trader in the United Kingdom.

For any questions about this Privacy Policy or the information we hold about you, please contact:

Email: pandalillieonline@gmail.com

Information we collect

When you place an order, contact us or use our website, we may collect information including:

  • Your name

  • Email address

  • Billing and delivery address

  • Telephone number, where provided

  • Details about your order

  • Personalisation information that you provide for personalised products

  • Messages or information you provide when contacting us

  • Information relating to payments and transactions

Payment card details are processed securely by our payment provider. PandaLillie does not receive or store your full card details.

Our website may also collect technical information through cookies and similar technologies. This may include information about your device, browser and how you use the website.

How we use your information

We use your personal information where necessary to:

  • Process, make and fulfil your order

  • Take and manage payments

  • Deliver your order

  • Provide personalised products you have requested

  • Contact you about your order

  • Respond to questions, enquiries or problems

  • Maintain appropriate business, transaction and accounting records

  • Operate, maintain and improve our website

  • Comply with our legal obligations

Where we need your information to fulfil an order you have placed, our legal basis will generally be that processing is necessary to perform our contract with you.

We may also process information where necessary to comply with a legal obligation or where we have a legitimate business interest in doing so, provided that this does not override your rights and interests.

Who we share your information with

PandaLillie does not sell your personal information.

We may need to share limited information with trusted service providers where this is necessary to operate our business or fulfil your order. This may include:

  • Squarespace, which hosts and operates our website

  • Payment-processing providers

  • Delivery and postal services used to send your order

  • Other service providers necessary to operate our website or business

We only provide the information reasonably necessary for them to provide the relevant service.

We may also disclose information where required to do so by law.

How long we keep your information

We only keep personal information for as long as it is reasonably necessary for the purpose for which it was collected, including fulfilling orders, dealing with queries or disputes, and meeting legal, tax and accounting requirements.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

Marketing

We will not add you to a marketing mailing list simply because you have placed an order.

If PandaLillie offers email marketing and you choose to sign up, you can unsubscribe at any time using the unsubscribe option provided in those emails or by contacting us.

Cookies

The PandaLillie website may use cookies and similar technologies to make the website function correctly and to understand how visitors use the site.

Where consent is required for non-essential cookies, you will be given the opportunity to choose whether to accept them.

Your rights

Under UK data protection law, you have rights relating to your personal information. Depending on the circumstances, these may include the right to:

  • Ask for a copy of the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your personal information

  • Ask us to restrict how your information is used

  • Object to certain uses of your information

  • Ask for certain information to be transferred

  • Withdraw your consent where we rely on consent

Some of these rights are subject to legal exceptions. For example, we may need to retain certain transaction information to meet legal or accounting requirements.

To exercise any of these rights, contact us at pandalillieonline@gmail.com.

Complaints

If you have concerns about how PandaLillie has handled your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information Commissioner's Office

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example if the way we operate the website or use personal information changes.

The latest version will always be available on this page.